Refunds & Returns
RETURN AND PROOF APPROVAL POLICY FOR CUSTOM ORDERS
We guarantee and stand behind the quality of our products. If we make a mistake, we will fix it or provide a refund. All claims will be reviewed by our customer service department before processing. Claims must be filed within 2 business days of your receipt of garments. Please email your claims to customer service at [email protected]. If we are at fault for the unacceptable product, a replacement or a refund of the product will be sent to you within 4 weeks of our receipt of defective product. Items cannot be sent in without authorization, if any items are received before authorization for return, they will be held and shipped back at your own expense.
Once you approve an artwork proof, unless the product we deliver is drastically different from the mock up, Greek House is not liable for any claims by the customer that the product is not acceptable. Please review artwork proofs carefully for design measurements and colors. Please keep in mind that the garment, design, placement, and colors represented in artwork proofs area visual representation of the product. Actual garment, design placement, and colors may vary from the provided artwork proof. We make every effort to display as accurately as possible the colors of our products that appear in artwork proofs. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. The best way to guarantee color accuracy is for you to view an actual hard copy of an official Pantone color chart. We mix our inks based on the official Pantone color-mixing guide. Once a final artwork proof is approved, no changes can be made to the order for any reason.
Orders over 50 pieces are subject to a 2% machine defect allowance. All customers should order enough excess garments to cover the possibility of machine defects. We do our best to avoid any machine defects, but claims related to machine defect will be denied.
If you have any questions regarding the above policies, please feel free to contact customer service at [email protected]
RETURN AND PROOF APPROVAL POLICY FOR INDIVIDUALLY PAID ORDERS
An order cannot be exchanged, refunded or returned once the payment on an Order Campaign Closes. We don't allow for this because every order and/or campaign is made custom, and typically 1 bulk order of prints are completed.
To provide you with the fastest service possible, once a custom order is in production, it cannot be canceled. We cannot make any changes or cancellations to any order once payment closes. Individual orders cannot be canceled once they enter our shipping process. For individual order, once you receive your package you can choose to exchange it for a full refund but not a replacement garment.
SHIPPING FOR CUSTOM ORDERS:
For orders less than 50 pieces, standard shipping and processing charges will apply. We offer free shipping on custom orders over 50 pieces. Unless the customer requests otherwise, all custom orders will be shipped via UPS Ground or a comparable shipping service from another shipping provider. At our discretion, we may ship any order via the shipping provider and service of our choice. The customer is responsible for any additional fees resulting from their request to change the shipping method or provider.
SHIPPING FOR INDIVIDUAL ORDERS:
Purchased items will be shipped within 20 business days of the order, although most will be within 10 to 15. Please allow up to 4 weeks for your order to arrive. If you still have not received your purchase after 5 weeks, please notify [email protected]. Unless the customer requests otherwise, all individual orders will be shipped via UPS or USPS, or a comparable shipping service from another shipping provider. At our discretion, we may ship any order via the shipping provider and service of our choice. The customer is responsible for any additional fees resulting from their request to change the shipping method or provider.